Jr. Technical Engineer

Posted 1 year ago

Job Duties and Responsibilities

  • Perform POC and presentation of the products offered by MDTI
  • Handle project implementation especially on server, storage, virtualization and networking products.
  • Handle maintenance support service to customer and provide timely report.
  • Provide 24×7 support to customer under MA.
  • Assist the PSD Internal Team on MDTI Bacolod preventive maintenance.
  • Take ownership of customer’s ticket reported and see problems through resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, supplier and principal.
  • Continuous monitoring of assigned ticket until the issue is resolved.
  • Provide timely and accurate feedback to customers and Technical Coordinator regarding the status of the case.
  • Ensure proper recording and closure of assigned ticket.
  • Prepare accurate and timely reports
  • Protects privacy and integrity of customer and MDTI corporate data.

Job Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science or Computer Engineering
  • Fresh graduate or with at least 1 to 2 years’ experience on IT related work.
  • Must have an IT related Internship experience
  • Willing to do Field works and 24/7 support
  • Good in oral and written communication skills
  • Confidence in dealing with other people
  • Preferably residing in Bacolod City or nearby area

For interested applicants, kindly send your CV at cathy@macrologicph.com / rois@macrologicph.com

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